Bike Share FAQ’s

  • Bike share is a system where bicycles are available for short-term public rental. Users can access and return bikes at a network of docking stations. Checkout Heartland Bike Share’s network of stations to find the station nearest you!

  • Heartland Bike Share is operated by the 501c3 local nonprofit organization ROAM SHARE.

    ROAM SHARE exists for the development, promotion and operation of bike sharing programs for the benefit of the general public, aimed at promoting health and quality of life as well as mitigating climate change and promoting the use of sustainable & equitable forms of transportation.

  • Getting a “checkout error” message? Make sure to press the button on the side of the dock to “wake it up”. 

    Pull the bike out after the dock starts beeping

  • Make sure to push the bike into the dock with good force and listen for the beeps.

    Make sure to have notifications enabled and you should receive notification that the ride has been closed. 

    *If you are checking out again after docking, swipe out of the app first. See how to contact customer service if your ride still hasn’t closed. https://heartlandbikeshare.org/contact

  • Use the BCycle app map to look for the nearest station and available bikes.

  • Use the BCycle app map to look for the nearest station and available open docks. Do not leave a bike unattended and undocked or your account will be blocked and you will lose access to the bike share system.

  • Under the Profile section:

    • See your pass information

    • Edit your account information

    • Make sure your payment information is current as well as settle any delinquent payments

      Under the Profile - Manage Passes section:

      • Add a 24 Hour Pass with unlimited 60 minute rides for an additional fee. 

      Under the Profile - Activity section

      • Review your checkouts and charges.

      Under the Profile - Settings section

      • Modify your notifications and subscribe to our newsletter

  • While using the BCycle app is the easiest way to use bike share, you can still ride without using the app by using a RFID card. Contact us at info@heartlandbikeshare.org for more information