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General Questions

  • What is bike sharing?

  • What is a B-cycle?

  • How much does Heartland Bike Share cost?

Electric Pedal-Assist Bikes (e-bikes)

  • What’s an electric pedal-assist bike?

  • How do I turn the electric pedal-assist bike on?

  • Does an e-bike mean I don’t have to pedal?

  • Do electric pedal-assist bikes cost more?

  • Can I ride electric pedal-assist bikes on the trails?

Memberships and Fees

  • Can I become a bike share member if I don’t have a credit card?

  • Can I use a debit card to register as a bike share member?

  • What is a B-card and how does it work?

  • How do I get a B-card?

  • How often is my credit card charged for bike share fees?

  • How does bike share determine the beginning and ending dates for 24H Pass, monthly, and annual membership periods?

Personal Account Management

Using a BCycle System

  • Is it legal to ride a bike without a helmet?

  • Does bike share provide helmets for riders?

  • Can I check out a bike immediately after returning a bike?

  • What do the lights and sounds on the dock signify?

  • Can minors participate in bike share?

  • Is bike share open all year?

  • What if I have a flat tire?

  • What if I am involved in an accident?

  • What if a station is full and I need to find an empty dock to return a bike?

  • What if a station is empty, but I want to check out a bike?

  • What if I want to reserve a bike?

  • What if I want to keep a bike all day?

  • How do I find stations?

  • Why can’t I buy a pass at the kiosk?

How to use a Heartland Bike Share membership card

How to use a Heartland Bike Share membership card - Spanish

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