Contact

Please reach out to the appropriate line based on the immediacy of your request.

 

For questions about the Free Rides Pass application process, check out the Free Rides page on our website. For further inquires about Free Rides, contact us at freerides@heartlandbikeshare.org.

For immediate assistance with a ride (trip closure, bike release, reporting of a maintenance issue, etc.), please contact our customer service line:

Text: 402-957-2453

Our customer service text support operates everyday 7am to 10pm (excluding holidays). Call support operates Monday through Friday, from 8am to 8pm (excluding holidays).

For all other inquiries—including replacement check out cards—please contact our local team at the email below.

Email: info@heartlandbikeshare.org

Please note that our local office is open Monday-Friday during business hours of 9am-5pm. Response time is typically 1-2 business days. For immediate assistance, contact our customer service team at the number above.

Mailing Address:
1144 N. 11th St. Ste. B
Omaha, NE 68102